Effective date: 17/04/2026
Website: www.northwest-tree-clinic.com
Business name: NorthWest Tree Clinic
Contact email: office@northwest-tree-clinic.com
1. Introduction
NorthWest Tree Clinic respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what information we collect, how we use it, how long we keep it and your rights in relation to that information.
2. What data we collect
We may collect and process:
your name
email address
phone number
address or site location where relevant
details about your enquiry or requested service
any information you choose to include in a contact form or message
technical data such as IP address, browser type, device type and general website usage data
cookie-related data where applicable
3. How we collect your data
We collect data when you:
complete a contact form
email us directly
request a quote, survey or tree work information
browse the website
interact with website tools, analytics or cookies
4. Why we collect your data
We use your data to:
respond to enquiries
provide quotations and service information
arrange visits, surveys or works
communicate before, during and after a job
maintain business and job records
improve website performance and security
meet legal, insurance, tax and administrative obligations
5. Lawful basis for processing
We process personal data using one or more of the following lawful bases:
legitimate interests – to respond to enquiries, manage work and operate the business
contract – where processing is necessary to provide a quotation or carry out agreed work
legal obligation – where records must be kept for tax, accounting, health and safety or legal reasons
consent – where required, such as for optional cookies or certain marketing activity
6. How long we keep data
We only keep personal data for as long as reasonably necessary.
As a general guide:
enquiry data may be kept for up to 12 months
client and job records may be kept for up to 6 years
technical and analytics data may vary depending on the tools used
We may keep data for longer where necessary for legal, insurance or dispute-related reasons.
7. Who we share data with
We do not sell your personal data.
We may share personal data where necessary with trusted providers such as:
website hosting providers
email or form processing services
analytics providers
IT or security providers
accountants, insurers or professional advisers where required
These providers should only process data where necessary and with appropriate safeguards.
8. Cookies and website tracking
This website may use cookies or similar technologies for functionality, performance, security and analytics.
Where non-essential cookies are used, these should only be activated after valid user consent has been given.
9. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss or disclosure.
However, no online system can ever be guaranteed to be completely secure.
10. Your rights
Under UK data protection law, you may have the right to:
request access to your personal data
request correction of inaccurate data
request deletion in certain circumstances
request restriction of processing
object to processing in certain circumstances
request transfer of your data where applicable
withdraw consent where consent is the lawful basis
complain to the Information Commissioner’s Office
11. Contact
If you have any questions about this Privacy Policy or how your data is handled, contact:
NorthWest Tree Clinic
Email: office@northwest-tree-clinic.com
Website: www.northwest-tree-clinic.com